Consumer Complaint Database

Consumer Complaint Database

In this article, we use the Consumer Complaint Database published by Consumer Financial Protection Bureau.

Data Description

According to Kaggle page of Consumer Financial Protection Bureau (CFPB), Each week the CFPB sends thousands of consumers’ complaints about financial products and services to companies for response. Those complaints are published here after the company responds or after 15 days, whichever comes first. By adding their voice, consumers help improve the financial marketplace.

Exploratory Data Analysis

Consumer Complaints by Date Received

As can be seen, the number of complaints has been increasing overall.

Consumer Complaints by Product

Consumer Complaints by State

The top ten states with the highest numbers of complaints can be found in the following table.

Consumer Complaints by Company

Complain Sent to Companies

Disputed Complains


References

  1. Consumer Complaint Database
  2. Kaggle Dataset: US Consumer Finance Complaints